Cisco Unified Contact Center Enterprise and Hosted - (v. 11.5) - media

Cisco Unified Contact Center Enterprise helps businesses and organizations deliver a connected digital experience. You can provide contextual, continuous, and high-capability journeys for your customers. Fault tolerance helps ensure uninterrupted operation, and comprehensive reporting provides business intelligence to optimize your contact center.

• Delivery of each contact to the appropriate resource anywhere in the enterprise
• Comprehensive customer profiles, using contact-related data
• Segmentation of customers, and monitoring of resource availability
• Routing to the appropriate resource to meet customer needs and conditions
• Presence integration to increase caller satisfaction through improved agent performance